How can we help?

Your order will either be still with us, prior to despatch or out with the delivery service. You cannot track your order while it is still with us.

Please note: If your order is being sent in multiple different shipments, you will receive a separate email for each shipment.

We ship to every part of the UK and your delivery time will depend on where in the UK you are. Mainland delivery times can differ from non-mainland times and the time of day you place your order can affect your delivery time.

Orders placed before 1:00pm, Monday – Thursday, will be delivered after 1 working day if you live on the mainland. Orders placed before 1:00pm on a Friday will be delivered the following Monday.

We only offer Saturday delivery if requested and at an additional cost.

Orders to offshore addresses will take between 2 and 3 working days. Orders placed after 1:00pm will take 2-3 working days.

Next Day deliveries refer to working days and do not include weekend days or Bank Holidays. The delivery times stated are given in good faith and are not legally binding. BC Profiles will work to get your delivery to you in good time, but are not responsible for any delay or loss caused by late delivery.

The cost of delivery – or shipping cost – will depend on the size and weight of the order that you place. To make sure that you get the most accurate shipping cost, we will calculate it at the checkout when you enter your postcode.

Charges are based on the size and weight of your order and the delivery address that you supply. We cannot be responsible for changes to addresses after the point of despatch as the goods are in the care of the delivery company.

If you are not sure how much the delivery charge will be, you can add all items to your basket so that a shipping cost can be calculated at checkout.  

Shipping Charges:

Items up to 1kg – £3.85
Items between 1kg and 2kg – £4.10
Items up to 30kg – £7.25
Items above 30kg – £13.50

Any items that require to be shipping by pallet, e.g., polymer concrete drainage channels, have a standard shipping charge of £65.00

While we deliver to the entire UK, there are some postcodes which may attract a delivery surcharge. If your delivery address is in the postcodes listed below, please contact us before placing your order:

DD, DG, EH, FK, G, HS, KA, KY, ML, TD
AB1 to AB16, AB21 to AB25, AB30 to AB56
PA1 to PA38, PA41 toPA49, PA60 to PA78
PH1 to PH44, PH49 to PH50
IV1 to IV28, IV30 to 32, IV36, IV40-49, IV51 to 56, IV63,
KW1 to KW17
ZE
Northern Ireland (BT)
Isle of Man (IM)
Channel Islands
Republic of Ireland

Shipping costs quoted include VAT.

With BC Profiles deliveries, we do ask that you are in when your order arrives as it will require a signature as proof of delivery. It’s also really important that you are able to check your delivery against the inventory provided to make sure that you have received everything that you have ordered. If you are missing any items, you must let us know of any missing items in the first 24 hours after delivery.

You can track your order, using your order number, once the order has been despatched.

Track your package now by logging into your account here....My Account

You can return most of BC profiles goods, with the exception of made to order products, such as GRP Door Canopies, which can only be returned if faulty.

To cancel your order before dispatch:

Notify us as soon as possible by phoning 01924 382112 or email support@bcprofiles.co.uk
Please have your order number to hand as you will need it in all correspondence with us.

To cancel your order after it has been despatched:
Goods must be delivered before they can be returned. Goods can then be returned within 7 working days of receipt to:

BC Profiles
Russell Street
Off Thornes Lane
Wakefield
West Yorkshire
WF1 5QS

When returning goods, you must state the reason for return. Please note that returns will incur a 25% re-stocking fee on all products, unless they are faulty or damaged. Once goods have been returned, inspected and accepted by BC Profiles, your money will be refunded. Your Statutory Rights are not affected.

Please note that you cannot cancel goods that are out for delivery.

We’ll let you know that we’ve received your return by email. We’ll then inspect it and give you a call if there are any problems with the returned order. When we accept your return, we’ll inform you by email.

We accept returns on most BC profiles goods, with the exception of made to order products, such as GRP Door Canopies, which can only be returned if faulty.

To return your order, you must state the reason for return and return the goods within 7 working days of receipt to:
BC Profiles
Russell Street
Off Thornes Lane
Wakefield
West Yorkshire
WF1 5QS

Returns incur a 25% re-stocking fee on all products, unless they are faulty or damaged. Once goods have been returned, inspected and accepted by BC Profiles, your money will be refunded. Your Statutory Rights are not affected.

BC Profiles does offer credit notes in the case of a return, however all returns, unless faulty or damaged, will incur a 25% re-stocking charge before the value of the credit note can be calculated.

If you want to make a return and have paid using Klarna, returning goods is still subject to BC Profile’s returns policy. Please see How do I return? Click here for information on returns.

When BC Profiles inspects and accepts you returns, we will then issue the refund to the method you used to pay. If you used Klarna, Klarna will then update your payments accordingly, with payment and refund status noted on your Klarna account, via the website or on your Klarna app.

Klarna suggest that, if you have an upcoming payment due date, that you inform them of your return on your Klarna account. If there is a delay in us registering a return, Klarna will issue a new payment due date for any parts of the order that you opt to keep. The Klarna app is the best place to monitor the status of your refund payment.

If BC Profiles are to issue a full refund – minus the 25% restocking charge for returns – then any payments already made will be refunded to your Klarna account and any remaining payments on that purchase will be cancelled. Please note that refund processing times can take up to 14 days, depending on your financial institution.

If you decide to return all or part of your order, you will be liable for payment of the delivery charges. Please arrange delivery of your returns within 7 working days of receipt to:
BC Profiles
Russell Street
Off Thornes Lane
Wakefield
West Yorkshire
WF1 5QS

When returning goods, you must state the reason for return.

BC Profiles do not refund delivery charges unless the goods are faulty. Orders leave BC Profiles undamaged and in good working order. We do not accept any liability for any costs incurred due to damages, defects, faults or issues with goods in transit. Please check your order inventory within 24 hours of receipt of delivery.

We ask that you are there to accept and sign for the delivery and that you then check the inventory to see that all items are in good working order. We work hard to ensure that they are in good working order before they leave BC Profiles and do not accept liability for any damage cause in transit.

However, we do know that products can, sometimes, be faulty. Please notify us as soon as possible by emailing support@bcprofiles.co.uk. Please have your order number to hand as you will need it in all correspondence with us.

Any damaged items must be reported to us at support@bcprofiles.co.uk 24 hours. Unfortunately we will not be able to arrange any replacements/refunds after this period.

We ask that you are there to accept and sign for the delivery and that you then check the inventory to see that all items are present and correct. Please notify us within 24 hours of receipt of delivery by emailing support@bcprofiles.co.uk. Please have your order number to hand as you will need it in all correspondence with us.

We ask that you are there to accept and sign for the delivery and that you then check the inventory to see that all items are present and correct. Please notify us within 24 hours of receipt of delivery by emailing support@bcprofiles.co.uk. Please have your order number to hand as you will need it in all correspondence with us.

You can cancel an order after you have placed it, but the cancellation process depends on the stage that your order is at. Please note: Orders cancelled after despatch will be treated as returns.

To cancel your order before dispatch:
Notify us as soon as possible by emailing support@bcprofiles.co.uk. Please have your order number to hand as you will need it in all correspondence with us.

To cancel your order after it has been despatched:
Goods must be delivered before they can be returned, therefore cancellation after dispatch is considered as returns. Goods can then be returned within 7 working days of receipt to:
BC Profiles
Russell Street
Off Thornes Lane
Wakefield
West Yorkshire
WF1 5QS

When returning goods, you must state the reason for return. Once goods have been returned, inspected and accepted by BC Profiles, your money will be refunded. Your Statutory Rights are not affected.

You can amend an order after you have placed it, but you cannot amend your order after it has been dispatched.

Notify us as soon as possible by emailing support@bcprofiles.co.uk. Please have your
order number to hand as you will need it in all correspondence with us.

If you can add a product to your shopping cart, it should be in stock. There may be times when there is a sudden demand for a certain product and our stocks run down very quickly. If this happens, we’ll get in touch with you to offer a refund or to advise when the product will be back in stock and delivered to you. We work hard to ensure that we stay on top of our stock so this won’t happen very often.

Our online store has detailed product descriptions for every product so do check each individual item for information.

At BC Profiles, we know that you need us to be at the top of our game so you can deliver. Working with the building trade for 25 years means that we know what you will need and when. Sometimes, however, a particular item might be in sudden high demand or there might be a problem with the supply chain in general. We will work tirelessly to get products back in stock and we’ll let you know when something you wanted comes back into stock.

We accept payment with credit or debit card, including Visa, Mastercard and American Express. We also accept payment via PayPal, Google Pay, Apple Pay and Amazon Pay. There is also the option to use Pay Later with Klarna. Our online store also allows you to pay through Shopify’s own system, Shop Pay, which is linked to your credit/debit card.

Klarna offers two main payment systems, both of which allow payment at a later date.

Klarna’s ‘Pay in 3’ allows you to split purchases into 3 payments, interest free. Payments are automatically taken from your debit/credit card linked to your Klarna account every 30 days until the full order amount has been paid. There is also the option to pay the balance in one payment or to settle payment earlier through the Klarna app. To use Pay in 3, select that option at checkout. The first payment is taken at the point of shipping and Klarna will contact you to set out your payment plan.

Klarna’s ‘Pay in 30 days’ means that you will receive your order up front and will then have up to 30 days to pay without any interest and fees. To use Pay in 30 days, select that option at checkout. The first payment is taken at the point of shipping and Klarna will contact you to set out your payment plan.

To place an order with BC Profiles, simply add the products that you want from our online store to your shopping cart. You can then follow the checkout process, where you can choose your method of payment and delivery details. This is also the point at which shipping will be calculated. It is a straightforward and easy-to-use system.

When you have added all the products required to your shopping cart, simply click on ‘Checkout’ and follow the checkout process. There will be an opportunity to complete your payment details. There are several methods that you can use: We accept payment with credit or debit card, including Visa, Mastercard and American Express. We also accept payment via PayPal, Google Pay, Apple Pay and Amazon Pay. There is also the option to use Pay Later with Klarna. Our online store also allows you to pay through Shopify’s own system, Shop Pay, which is linked to your credit/debit card.

If you have an Android Smartphone, you can pay faster using a credit or debit card stored securely in Google Pay when shopping online. This means that you can use Google Pay (linked to your debit/credit card) rather than your debit or credit card itself. This means that you don’t have to enter your card info every time.

Download Google Pay from the Google Store and add your credit/debit card to it. Then, when you are checking out and the Google Pay option is offered, you can quickly pay using a card that you've saved in Google Pay. To pay with Google Pay, tap the Google Pay button, then continue following the checkout instructions.

If you have an iPhone, you can pay faster using a credit or debit card stored securely in Apple Pay when shopping online. This means that you can use Apple Pay (linked to your debit/credit card) rather than your debit or credit card itself. This means that you don’t have to enter your card info every time.

Download Apple Pay from the iStore and add your credit/debit card to it. Then, when you are checking out and the Apple Pay option is offered, you can quickly pay using a card that you've saved in Apple Pay. To pay with Apple Pay, tap the Apple Pay button, then continue following the checkout instructions.

Who doesn’t love to get a fantastic deal or offer every now and then. Sign up to our newsletter [hyperlink], keep your eye on our website for our special offers and stay tuned to our social media channels - Facebook, Twitter and Instagram – as we’ll share the odd promo code on there. We may send a special promo code out to certain treasured customers which are only for the use of these loyal BC Profile fans.

If you’ve managed to get your hands on a BC Profiles promo code, use it and enjoy it. We’ll only take one promo code at a time but it will still be a great deal.

We sent you an invoice by default in your order confirmation email. This will be sent just after your order has been placed. This invoice will include any VAT-related information.

Payment for your order will be taken at checkout, unless you have opted to use the Klarna or Clearpay Pay Later option.

You might like to try an alternative card as a method of payment. It is best practice to contact your bank or credit card if your payment has been declined as it is the bank/financial institution who has declined the payment, rather than BC Profiles.

BC Profiles supports the most commonly used browsers that run on desktop PCs, laptops, tablets and phones. These are:
Google Chrome (latest version) — Windows, Mac OS X, iOS, Android
Apple Safari (latest version) — Mac OS X, iOS
Microsoft Internet Explorer 11+ — Windows
Microsoft Edge (latest version) — Windows
Mozilla Firefox (latest version) — Windows

If you’re not using one of the browser or platform combinations listed, you can still access the site, but you might not find the pages display as designed and you might not get the best website experience. To fix this, we recommend that you upgrade your browser and operating system to the latest versions. Most browsers / platforms will allow you to upgrade for free and may offer automatic upgrades as soon as they become available.

To shop or track your orders, you will need to sign into your BC Profiles account.

If you get a message that says your email address/password isn't recognised, here are a few steps to follow:

• Ensure you’re using the same email address and password you registered with.
• If you’ve forgotten your password, click on the 'forgotten password' link on the sign in page and rest your password.

Still having trouble?
• Ensure that the 'Block all cookies' function is disabled in your browser's settings
• Check Javascript is enabled in your browser's settings.
• Ensure that you don't have any content blockers installed

If, after checking the above steps, you still can't sign in, contact us at support@bcprofiles.co.uk and give us as much information as you can. It may help to include screen shots, error messages and include what you have already tired to fix the problem.

At log in, click the “forgot password” option and follow the steps to reset. Please check your spam and junk folders for the rest email.

Log into your account to make the following changes:
• Password – You can 'Change Password' by entering your old password and your new password.
• Email address
• Delivery Address – Edit your addresses in your 'Address Book'. You can set your preferred address to default.
• Payment Method – You can add or delete ‘Payment Methods'
• Contact Preferences – Change or update how you’d like us to stay in touch with you

Our online store has detailed product descriptions for every product so do check each individual item for information. If you need extremely detailed information on a product, you may want to speak directly to the manufacturer.

Stay in touch for our latest news, products and offers by signing up to our newsletter at the bottom of this page.

Yes, you will need to create an account to shop with us so that it makes it easier for us to stay in touch with you for deliveries but also because you can keep track of all your BC Profiles-related information in one easy-to-manage place.